Half Measures availed us nothing

So we pulled out all the stops for our pink cloud satisfaction guarantee. We are honored to be a part of this journey with you so we will do everything we can to make sure you are 100% satisfied with your purchase.

ALL OUR PRODUCTS OFFER PACKAGE PROTECTION

Protect your package with our Shipping Protection, which covers items:

- Lost by the carrier
- Damaged in transit
- Stolen from your porch or mailbox

We want you to have peace of mind from the moment it ships until the moment it is in your hands your gift is fully covered. If you ever have trouble receiving your package filing a claim is easy, just contact our support team to report the issue. Once accepted, we'll send you out a rapid replacement or refund.

 Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@joyfilledrecovery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@joyfilledrecovery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Still have questions?
email us for more information support@joyfilledrecovery.com